Sword Art Online Last Recollection 3d Models textures in gray

[DiegoBotto2004]

Hey everyone, I have a question, how I can get the exact colors for the body, face, hair,  skin and the clothes of the 3d models in Sword Art Online Last Recollection?
The textures in general are coming in gray.
I need to use any special application on the PC to get the exact colors for the textures or what?
If someone can help me, I appreciate it.

Someone is here? Can someone help me about the character models?