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+--- Thread: Skype Randomly Mutes Microphone (/thread-27619.html)
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Skype Randomly Mutes Microphone - Virt - 08-19-2015
When I'm on a Skype call, sometimes my computer microphone gets muted automatically. I'm fairly certain that it's Skype causing it somehow, but it's not only in Skype.
![[Image: 9H7sg1R.png]](/image.php?src=http%3A%2F%2Fi.imgur.com%2F9H7sg1R.png&hash=c90ae0e54123a797dd6ecee10e3f0098)
This is what it usually looks like, but it randomly goes to this:
![[Image: Hkve2It.png]](/image.php?src=http%3A%2F%2Fi.imgur.com%2FHkve2It.png&hash=d56bf67f79018fc143c25df13b81341c)
Does anyone know what's going on?
RE: Skype Randomly Mutes Microphone - Petie - 08-19-2015
Assuming it only happens when Skype is running and you're in an active call, you can try disabling the auto-mic adjustments in Skype's preferences. It could be that it's picking something up that it detects as very loud and compensates by lowering your input volume until it normalizes. Since I doubt you're talking from an active construction site while sitting on a jack hammer, this loud "noise" it hears is likely feedback and it doesn't normalize until the input is completely disabled. I can't think of any other cause but if this fixes it, you may want to look into replacing your headset/mic.
RE: Skype Randomly Mutes Microphone - Virt - 08-19-2015
Skype's auto adjust settings are off. It happens with both my computer's internal mic and a separate USB mic.
RE: Skype Randomly Mutes Microphone - Petie - 08-19-2015
Is it only during Skype calls though or does it also happen at random? Is there maybe a button or keyboard shortcut on your computer (probably only applicable if it's a laptop) that you might be hitting by mistake?
RE: Skype Randomly Mutes Microphone - Virt - 08-19-2015
It's not only during Skype calls, so I guess it's not Skype's fault. And no, it just randomly happens even when I'm not doing anything. No keyboard shortcuts or buttons anywhere.
RE: Skype Randomly Mutes Microphone - Petie - 08-19-2015
In your running process list, do you have any svchost.exe entries running under your username (or any account that isn't SYSTEM)?
RE: Skype Randomly Mutes Microphone - Virt - 08-19-2015
Nope. I do not.
RE: Skype Randomly Mutes Microphone - Petie - 08-19-2015
A bit of research shows that this is most often caused by malware of some sort. I'd run a full scan with Malwarebytes and then, if the problem persists, ComboFix. The lack of rogue svchosts makes this a little less likely though. In the mean time, can I get the make and model of your computer? Could be something model-specific that will be easier to find with the right search terms. Driver updates for the audio hardware and any utility buttons on the computer may also help.
RE: Skype Randomly Mutes Microphone - Virt - 08-19-2015
I have a Latitude E6400. Evidently other people with this laptop build have this problem, too, but I don't know what the solution is.
RE: Skype Randomly Mutes Microphone - Petie - 08-19-2015
Okay, I checked with the model and I'm not seeing a trend to suggest that this is a model-specific issue. I'd go ahead with the virus scans and driver updates (you can get them from support.dell.com - just search using your service tag which should be on the bottom of the laptop).
RE: Skype Randomly Mutes Microphone - Virt - 08-19-2015
Well now it SAYS it's muted but people on Skype can still hear me. I'm very confused but it seems like the problem is fixed...?
What I did is try to install a new driver from the Dell website, but it says it failed.
So.........
RE: Skype Randomly Mutes Microphone - Petie - 08-19-2015
Make sure you're downloading the right version for your computer. There are often 32 and 64-bit drivers available. Putting in your service tag will bring you to the correct download page but you'll need to make sure it auto-detects the right OS. Though, I suppose if it's working and just not displaying correctly, maybe it's better to just leave well enough alone.
RE: Skype Randomly Mutes Microphone - Virt - 08-19-2015
Yeah, I put in the service tag and there was only one download option available.
I'll just leave it alone for now. If it's a trouble again later, I'll have to find another solution but I'll stick with this for now.
RE: Skype Randomly Mutes Microphone - Virt - 08-19-2015
Nevermind, I restarted my computer and now it's broken again. I don't know what to do.
RE: Skype Randomly Mutes Microphone - psychospacecow - 08-19-2015
I don't know what to tell ya. Skype seems to run on just about everything now though, so there's that.